Purpose:
The objective of the role is to maximise customer satisfaction, revenue, margin, employee morale & stakeholder satisfaction through leadership of a consulting team within a defined territory.

Accountabilities :

Key areas

• Practice billable utilisation to meet target
• Practice contribution of revenue to meet overall Consulting revenue target
• Practice contribution of margin to meet overall Consulting margin target
• Zero consulting concessions, relating to poor delivery of consultancy
• Pipeline utilisation tracking and reporting
• Ownership of nominated new service initiatives.
• Attaining the right resources to achieve the New Service Initiatives pipeline.
• Monitoring and tracking to ensure new services are delivered to plan.
• Assisting with allocation of consultants with the right skills to meet customer requirements.
• Control of expenses in line with corporate policy guidelines.
• Recruitment in line with budgeted headcount and pipeline requirements

Business Development and Commercial Acumen

• The ability to build and support a sales pipeline with key stakeholders (internal and external)
• Taking the lead in a number of commercial opportunities from Discover to Close (Axis)
• Participate in account planning sessions with the XLOB team
• Support and aid the enablement of Partners with the region
• Participate in commercial negotiations as required

Customer Relationship Management & Delivery Management

• The absolute level of customer satisfaction and the quality of the plans and success of the activities to improve customer satisfaction within the territory.
• The actual and forecast fee earning revenue value of the work in progress within the territory
• The territory margin and the quality of cost management

Line and Competency Management

• The quantity, mix, competence and morale of the resource pool required to support the business needs of the territory.
• Adherence to training plans and other HR requirements
• Appropriateness of the use of third party resource within the territory.
• Satisfaction of customers and other stakeholders with the availability and quality of resource availability
  
  

Membership of the wider Misys Management team

• Recognition of the importance of, and support of, the Principal and Project Manager, Training and Innovations roles within the territory
• Flexibility in the support of the regional and global Professional Services business needs.
• Flexibility in the support of the wider Misys business needs 
• Demonstrate positive Leadership behaviours to your team, peers and senior management

Specific requirements

Academic and professional qualifications
At least a college graduate

Experience:  Minimum 5 years experience of Consultancy and / or Project Management with a successful track record of working in a variety of customer facing situations for either a Consultancy company or a Software and Services company. 

Travel requirements:
Able and willing to travel as required, internationally on short-term basis

Working arrangements:  As required by the territory