Responsibilities:

• Reporting to the Programme Director, the purpose of this role is to ensure that projects comply with operational, financial, HR, IT services process, programme and operational management
• Works collaboratively with Lead Business Manager, CS Product Support Manager, Finance Manager, IT Manager, Operations Managers, and Offshore/Onshore Managers
• Identify process improvement opportunities and lead process improvement initiatives
• Participate in Internal Reviews of artefacts developed by projects/products
• Provide process consultation to the Customer Support Team
• Mentor project teams and help in adhering to processes
• Detail the plan on behalf of exec plan, execute and meet the schedule for resourcing, IT infrastructure, financials
• Plan for organization's process improvement intiatives along with PSM, Offshore Managers.

Requirements:

• Bachelor's degree, preferably in any Finance or Engineering course, and ideally PMI and Six Sigma BB certified
• With strong operations management and finance background 
• At least 5 years of project, finance, operations management experience CMMI Level 5 company 
• Strong product and service company background 
• Experienced on ISO 9001, CMMI v1.2, Six Sigma and other quality model will be essential 
• Must have completed certification course for Lead Auditor for ISO 9001 and actual experience in leading audit engagement 
• Handled official SEI authorized Introduction to CMMI course 
• Knowledge of Software Engineering and exposure to different tools and methodologies used in process areas is a must 
• Experience in documenting processes as per CMMI/ISO requirements 
• Must possess valid passport 
• Must be available during general office working hours and be able to work at different shifts if required by business.