Role:

• To consult with customers and sales to analyze and understand functional requirements, objectives and desired features.  Advise product team on new solutions requirements.
• Write functional requirements specification for new applications and modules.  
• Understand what functionality is available, what has been implemented, and what is on the product roadmap. 
• Understand the impact a change might have on the product/programme and be able to guide definitions accordingly.
• Provide detailed business requirements specification for developers,
• Monitor and document post-implementation problems and revision requests. 
• Provide internal training on new enhancement
• Develop, coordinate, and implement plans to test business and functional processes and quality assurance testing.   Lead functional acceptance testing of patches and upgrades and document processes.
• For Beta customers, lead the functional implementation of new modules, upgrade of current modules and interface design
• Guide Professional Services in the implementation of functionality at Beta sites.   
• Assist with the transition of Sales Support to Business Solution Group

Pre requisites

• 5 years+ experience of Business Analysis within the commercial lending space.
• Bachelor's degree in Business/Economics, a related discipline or equivalent work experience.
• Demonstrable understanding of Commercial Lending Banking practices.
• Ability to analyse and solve complex problems, provide documentation, guidance and instruction to users and developers, at all levels.
• A strong understanding and knowledge of the Software Development Life Cycle (SDLC). 
• Expert ability to write and present effective product materials, including presentations, status-reporting, etc.
• Expert ability to lead effective product functionality meetings that are tailored to the participants.
• Expert ability to effectively identify and resolve functional issues.
• Ability to deliver under pressure.
• Knowledge of LoanIQ and or ACBS or AFS would be advantageous

Core Behaviours:

• Delivers results
• Willingly accepts objectives and goals
• Focus on critical priorities
• Completer/finisher
• Functionally/technically an expert
• Anticipates and responds positively to customer needs
• Seen as a direct, candid, truthful individual
• Listens before acting
• Seen as a team player and co-operative
• Relates well to all people - up/down/sideways within organisation
• Learns quickly