Responsibilities:

• Supports the regional CS operations function
  • Maintenance of the corporate systems (SFDC - sales and support, Clarity) providing ad hoc support service to regional management and team
  • Accurate production of MI reporting (for example the utilisation, project or product metrics, bad debt, credit notes, expenses, customer satisfaction - netpromotor measures and capacity plans)
  • Headcount information updating to support capacity planning
  • Organisation chart updating
  • Managing project set up and billing process in Clarity (time capture review, draft invoices review, Liaison with Finance for project financials review, draft invoice production, review, credit notes, WIP adjustments, WIP monitoring)
  • Controlling functional dashboard and procedures for management reporting based on business metrics
• Maintains and use Quality Standards
• Communicates and manages monthly calendar imposing deadlines for completion of monthly reporting inputs, timesheet entry, billing review and bill production
• Updates and maintains the content of the Misys website and share point intranet

Requirements:

• Graduate of any Information Technology or Business course
• At least 3 years' experience in administrative operations or financial administration support functions
• Ideally with experience in the functional use of Clarity and/or SFDC system/s
• Excellent business communication and customer relation skills
• Fast-learner, analytical and keen on details
• Willing to travel overseas on various assignments on short- or long-term basis if necessary
• Willing to work on different shifts, including night shifts and public holidays as may be required to meet business needs