Purpose:
Responsible for the delivery of high quality technical consultancy to ensure the successful implementation, upgrade and use of Misys products with adherence to Misys standards.
Accountabilities:Customer requirements
- Liase with the clients to analyse/determine and document the customer’s business requirements to help the clients find the solution to their business needs
Install system successfully to meet project plan requirements
- Prepare and configure the environment for installation
- Build an infrastructure that satisfies the architecture defined in the technical solution architecture document
- Carry out the installation of Misys applications and designated 3rd party products
- Lead the process of detailing the system design and build module with the client
- Analyse, resolve/escalate problems encountered by the team during the implementation of Misys products and when interfacing to third party systems
- Unit test the installed system to ensure basic system integrity
- Analyse and Resolve/escalate issues during UAT & Operations testing
- Create and carry out go live procedures
- Organize and plan the detailed test strategy with the client
Delivery of technical training courses to give the client an accurate practical technical knowledge of our products
- Design and conduct training courses
Disaster Recovery /Business Continuity to support clients testing
- Assist the customer in testing the Disaster Recovery Solution
Performance Tuning/Technical Review
- Advise the client on housekeeping tasks that allow the client to maintain and improve system performance
Reporting/Documentation to satisfy the needs of the Project Manager to ensure a fully documented project and successful implementation
- Produce reports and/or documents as instructed by Project Manager. The document format will depend on the project requirements.
- Document problem resolution that will be available for future reference by other Consultants, e.g. useful notes
- Delivery and completion of Project Evaluation Form. (U.S specific)
Advice and Guidance to ensure an effective upward flow of information
- Assist the Consultant Team Leader in developing consultancy tools and processes that could ease future implementation
- Provide information, advice, guidance and updates throughout the project lifecycle in order to assist management to eliminate risks and increase the likelihood of project success
- Technical training of other Consultants to increase knowledge and skills transfer
- Domestic and international travels as required to achieve project demands on time
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