With Equation, the bank can maintain a single view of its customers and create market-leading products fast, however the real value only comes if the bank can reach its customers, when and where they want. Equation’s channel platform ensures that the bank is always in the right place, with the right service at the right time. Equation supports every channel the bank will need to reach its customers, including:

• In the branch
• Via sales and service channels
• Through call centres and IVR
• On the internet
• Through agents, distributors and other business channels
• At the ATM
• Via Point of Sale
• On the move

Supporting all of this is a single, coherent and consistent channel platform – a single point of integration ensuring that once processes and business logic have been created they can be used regardless of channel, that a common view of the customer information is displayed and that the bank’s brand is supported across all channels.

Branch

In order to provide efficient customer service and sales advice, the bank’s tellers must have access to labour-saving devices and up-to-date customer information, including signature and photograph verification information. In addition, the bank’s branch automation solution must be able to operate in telecommunications-hostile environments, providing maximum functionality and flexibility. Business needs change as the marketplace changes, and the bank must be able to deploy new products and services quickly and cheaply across its branch network.

To cater for these needs, Misys has developed two branch automation solutions:

• Client / server. Designed for areas where telecommunications are not reliable or where that reliability comes with too high a cost, Equation Branch Automation supports teller activities, loan origination and relationship management.
• Thin client. Designed for areas where telecommunications are 100% reliable, the S1 Enterprise suite of applications, supports teller activities and provides integrated sales and service capabilities.

Sales and Service

Specifically designed to meet the needs of customer facing staff, S1 Enterprise Sales & Service provides all the facilities users need to handle customer meetings, from financial and customer maintenance transactions, to handling customer issues and problems.

S1 Enterprise Sales & Service provides users with facilities to help manage sales and marketing programmes driven either centrally or from the branch. For example, marketing messages and alerts can be targeted to a specific customer to offer them a new product or service. The system can be configured to repeat the offer a number of times and carry out predefined processes and procedures should the customer accept or decline the offer. S1 Enterprise Sales & Service enables users to maintain detailed information about prospects, and customers including relationships between individuals, organisations and customer service agents in the bank.

When this deep information is combined with the easy to use and functionally-rich interface, users of S1 Enterprise Sales & Service are presented with all they need to deliver fast, friendly, efficient and market leading service to your customers.

Call Centre

S1 Enterprise Call Centre provides comprehensive functionality for both call centre agents and managers. Agents are responsible for core processing tasks, whereas managers can carry out some additional administration tasks, for example viewing the workload of the teams they are responsible for.

IVR

By providing a single point of interface, not only does S1 Enterprise Channel Platform simplify the integration of your chosen Interactive Voice Response system, but it also ensures that the system can access the full range of customer information, products and services. Whether you decide to implement a simple, easy to use, touch-tone keypad driven selection and response system, or a more sophisticated, voice-driven, intelligent agent supported system, you can be certain that integration will be simplified through Equation’s use of industry standard interfacing techniques.

Internet Banking

The S1 Enterprise suite of applications provides two internet banking solutions, one for personal users and another for business users. As the needs of personal and business customers vary from country to country and from bank to bank, S1 Enterprise has been designed to enable banks to rapidly configure the functions required.

The business banking version is a full-featured Internet banking application that enables customers to effectively manage their financial affairs at a time and a place of their choice. With an intuitive interface that brings together all of a customer’s accounts, S1 Enterprise Business Banking provides customers with a consolidated view and convenient, easy access to their accounts. Customers can make local and international payments, manage recipients' details, reorder cheques, manage stop payment instructions and carry out administrative functions such as setting employee entitlements.

B2B2C

With Equation’s Channel Banking framework you can interface, integrate and manage business-to-business-to-consumer (B2B2C) channels, seamlessly. By providing a secure environment for interaction with external parties, B2B2C relationships can be used to extend your bank’s reach. For example, you can offer consumer loans through 3rd party retail channels such as car dealers, electrical goods retailers and travel agents. As applications can be captured at point of purchase, not only can you increase your reach but you can also drive up cross-selling rates. Additionally arrangements can be made with utility providers to support bill payment directly from the provider's website.

ATM / Point of Sale

Equation’s ATM / Point of Sale modules provide a comprehensive interface between an ATM system such as Euronet, ACI etc and the Equation database. The interface is the means by which transactions, requested at the ATM, are processed in Equation. In addition to cash withdrawal and enquiry functionality, the interface allows customers to transfer funds, request statements and cheque books, deposit funds and pay bills.