With Equation, the bank can maintain a single view of its customers and create market-leading products fast. However the real value only comes if the bank can reach its customers, when and where they want.

Equation’s channel platform ensures that the bank is always in the right place, with the right service at the right time.

Equation supports every channel the bank will need to reach its customers, including:

• In the branch;
• Via sales and service channels;
• Through call centres and IVR;
• On the internet;
• Through agents, distributors and other business channels;
• At the ATM;
• Via Point of Sale;
• On the move.

Supporting all this is a single, coherent and consistent channel platform - a single point of integration ensuring that once processes and business logic have been created they can be used regardless of channel, that a common view of the customer information is displayed and that the bank’s brand is supported across all channels.