As customers’ needs have grown increasingly sophisticated and as competition intensified, the constraints legacy systems and yesterday’s technologies place on business agility have moved from issues that could be overcome to mission critical problems that often cannot.
Banks have long been one of the biggest investors in technology, and today a large bank’s list of installed IT systems runs to hundreds if not thousands of entries. Faced with an increasing maintenance burden it is little wonder that many banks are reluctant to install new systems - but the market never stops, and there’s always someone else to meet your customers’ needs.
An Impossible Challenge?
While it may seem to be impossible to keep innovating in order to attract and retain customers while at the same time cutting costs, reducing complexity and eliminating risk – at Misys we’ve been helping banks do precisely that for almost three decades. Today, more than 250 banks world-wide use Equation to support their business every day.
Challenge Met with Equation
Equation is an integrated, real-time, multi-currency retail banking system that helps organisations deliver competitive products and excellent service to customers. It supports consumer and corporate banking as well as treasury operations within a single platform. Flexible and easy to use, Equation is designed to process even the most complex financial products and services quickly, simply and intuitively. From the shortcuts used in data entry to language independence, Equation has been engineered with simplicity and purpose in mind, to help your staff deliver superior customer service.
Customer-Oriented
State of the art banking systems are about customers, not accounts. Equation is customer- rather than account-centric and hence ensures that tellers have the total view they need to deliver outstanding service, and managers have access to consolidated limit exposures and customer worth indicators. And since all information is centrally held it is available to all channels and all areas of the business.
Best Practice
With Equation’s parameter driven approach, the combined operational knowledge of the world’s leading financial institutions is available for you to use as standard. Best practices from all areas of retail banking can be turned on or off at the flick of a switch, enabling you to deploy products and services from other countries. And best of all you can leverage other banks’ knowledge and experiences to help you beat your competition.
Robust and Cost Effective
At Misys, we believe that while business is complex, the systems that support it shouldn’t be. Complex systems are expensive to support, they are difficult to understand and they tend to fail more often. These are just some of the reasons we’ve developed Equation to operate on scalable, resilient and cost effective technologies.
